Privacy Policy
Effective Date: 01-May-2025
Farm Fresh Shop (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your data is collected, used, and shared when you use our mobile application (the “App”), in accordance with Apple’s App Store Review Guidelines and applicable data protection laws.
1. Information We Collect
When you use our App to place an order or interact with our services, we collect the following types of personal information:
Personal Identification Information
First Name
Last Name
Phone Number
WhatsApp Number
Email Address
Country
Street Address
City
State
Order Notes
Payment Information
Credit/Debit Card Number
Payment Service Used (e.g., VISA, MasterCard, American Express, Discover)
Expiry Month and Year of Credit/Debit Card
Security Code (CVV) of Credit/Debit Card
This information is collected solely for the purpose of completing transactions and delivering services.
2. How We Use Your Data
We use your data for the following purposes:
Order Fulfillment: To process, confirm, and ship your orders.
Payment Processing: Credit/Debit card information is used to complete payments securely.
Customer Communication: To send you updates regarding your orders, including confirmations and delivery notifications.
Analytics and Performance: To improve the performance and user experience of our App (in aggregate and anonymized form only).
Marketing Communications (Optional): With your consent, we may send you promotional content regarding offers and new products.
3. Data Sharing and Disclosure
We respect your privacy and do not sell your personal data. However, we may share your information with the following trusted third parties, only to the extent necessary to provide our services:
Payment Processing:
Credit/Debit card details are securely shared with Authorize.net, our PCI-compliant payment gateway partner, to process transactions.
Shipping & Logistics:
Your contact and address information is shared with Southwest Airlines, our logistics partner, to fulfill and deliver your orders.
We ensure all third-party service providers follow industry-standard practices for data protection and security.
4. Data Retention and Deletion
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.
You may request the deletion of your personal data at any time. To initiate a deletion request, please contact us via the form available at:
Contact Us
You may also reach us through the provided email address or phone numbers listed on the contact page. We will verify your identity before processing any deletion requests, and your request will be honored within a reasonable timeframe, in accordance with applicable laws.
5. Data Security
We implement robust security measures to protect your data, including encryption, secure socket layers (SSL), and PCI-compliant payment methods. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to safeguard your personal information.
6. Your Rights
Depending on your jurisdiction, you may have rights under privacy laws, including:
The right to access your personal data
The right to correct inaccurate information
The right to withdraw consent (where applicable)
The right to request deletion of your data
Please contact us using the information provided in Section 4 to exercise your rights.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page and, where appropriate, notified to you via the App.
8. Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact us via our Contact Page:
https://farmfreshshop.com/contacts/